Last updated 29 August 2026

Returns & Exchange

We want you to be happy with your purchase. This policy operates alongside your rights under the Australian Consumer Law.

Faulty or incorrect items

Contact customer care if an item is faulty, damaged, unsafe, materially different from its description or supplied incorrectly. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Change of mind

Eligible unused items may be returned in saleable condition with proof of purchase within the period displayed at the time of purchase. Hygiene, personalised and clearance exclusions may apply where permitted by law.

How to return

Keep your order reference and contact customer care before posting an item. We will provide the correct return address and any instructions required for the product.

Refund timing

Approved refunds are processed using the agreed refund method. Your financial institution may require additional time to display the credit.

Contact us

Use the contact address displayed on this website for questions about this policy or an order.